Our largest Jam will continue the recipe for success as it moves into its tenth edition. With the planned event around the 20th March impacted by Corona, we have moved the main focus of the 2020 Jam to the weekend of the 8th of August where it will take place in online and offline versions.
The biggest, oldest and boldest of the three Jams, the #GSJam appeals to everyone interested in a design-based approach to change. With its broad appeal, it’s a great place to learn – or get better at – a whole set of design tools, methods and mindsets, which can be applied to any project. Or for experienced participants, the unique Deep Jam challenge lets you test your skills against the clock, and against your peers on five continents. With usually over 100 Jam locations all over the world, you won’t have to look far to find a Jam site. Or why not start your own?
So, you are thinking about hosting a Jam? To help you decide, we put together the answers to nine key questions on this concise Slidedeck.
For more information, check out our FAQ for hosts. Of course, you can get help any time at help@globaljams.org
If you feel ready, sign up to join the host community and make your Jam appear on the Global map of Jam locations.
Buenos Aires
Buenos Aires is slowly becoming a Jam-loving city, this 2020 come and experience our third GSJam in a row. Like all Global Jam locations, ours is an open Jam, both designers and non-designers are welcome to apply.
Córdoba Capital
Join us for the first Córdoba Service Jam!!! Participants with a diverse set of backgrounds will be coming together to work in a global challenge. The event is open for everyone who's eager to learn new methods, new tools and share their experiences.
La Plata, 1900 Buenos Aires
Are you passionate about change? Join us for our second Service Jam in La Plata. Calling all designers, developers, strategists, innovators and anyone who wants to create positive change in the world! Participants will be coming together to work on a global challenge
5500 Mendoza
Come and join us for the first MDZ Service Jam! Participants with a diverse set of backgrounds will be coming together to work in a global challenge. The event is open for everyone who's eager to learn new methods, new tools and share their experiences.
NTT
Level 22, 141 Queen Street, Brisbane, 4000, QLD
This year Brisbane jam are bringing a 3 session online event running September 5, 12, 13 2020.
Teams will be allocated a virtual space to work in & over the course of the 3 days you‘ll conduct research, prototyping, & test your concepts all being done through remote techniques.
Experienced jam coaches & mentors will help guide you all the way so come join the fun.
Melbourne, 3000 Victoria
The Global Service Jam Melbourne: an event where you explore and experience Design Thinking.
Super-charge your creative confidence with a team to make a new service in 48-hours. Be part of the global movement.
In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme. The theme will be announced on Friday night at the event.
House of Innovation Antwerp
Duboisstraat 50, Antwerp 2060
One special weekend, in a spirit of experimentation, innovation, co-operation and friendly competition, teams from all over the world will develop and prototype (low fi - think of carton and stuff) in less than 48 hours completely new services, products or initiatives inspired by a shared theme.
Who can join? Everyone! Customers, academics, business people, unemployed people, designers, kids, ...
Why should I join? As a jammer, you'll learn and experience the service design process, methods and tools in just one weekend.
Waeg, 50 Avenue Louise, 1050 Brussels
Brussels Service Jam is an event for innovators organized by service design enthusiasts. On the weekend of August 8th, in less than 48 hours, we will put our creative minds together and co-create solutions to solve pressing challenges that affect our world today. Whether you are working in service design, are a student, academic, entrepreneur, a job-seeking service design enthusiast or a newbie, come and join us. Are you ready to change the world?
Curitiba, Paraná
Curitiba's Service Jam is hosting for the sixth time. We're excited to make an even better event, where we can learn about the process of service design together, bringing great solutions to our city, and world. This year, we're aiming for more participants and lots of fun, come join :)
Auditório da Oriente
Primeiro Piso do Bacabal Center, Rua Frederico Leda, 1740, Bacabal, MA 65700-000
O Bacabal Service JAM é perfeito para quem deseja aprender , testar teorias, inovar na prática, desenvolver novas habilidades e exercitar a curiosidade em ambiente descontraído.
A edição 2020 promete ampliar o sucesso do ano anterior e proporcionar , nos três dias de evento, o desafio e a oportunidade de conhecer o que é o Design de Serviços.
Belo Horizonte, Minas Gerais
Beagá Service Jam é a uma dentre os mais de 100 Jams que acontecerão no mundo inteiro ao mesmo tempo. Durante 48h um grupo de entusiastas nos métodos de design se reúnem para pensar novos serviços em um desafio mundial. Durante o evento passamos pelas fases de entendimento, ideação e prototipação de soluções inovadoras.
Resultados Digitais
Rodovia Virgílio Várzea S/N - Floripa Office anexo ao Floripa Shopping Saco Grande - Monte Verde, Florianópolis - SC 88032-000
A Floripa Service Jam 2020 vai ser incrível! Se você ainda não conhece a abordagem do design de serviço, ou se conhece, mas nunca aplicou na prática venha com a gente projetar um serviço em 48 horas. Além de muito conhecimento, você pode fazer amigos e se divertir.
Porto Alegre, RS, 91310-002
Prepare-se para edição 2020, para um evento de criatividade, colaboração e inovação em Porto Alegre.
Imagine, em um mesmo dia, poder ouvir como foi o processo criativo de outras pessoas ou ter um tema que tu nem imagina que possa sair algo, sentir o seu coração através de uma experiência onde pessoas não estão ali concorrendo e sim colaborando para chegar no fim da jornada com projetos incríveis de temas inusitados , entender um pouco mais do processo de design de serviço, ter a oportunidade de apresentar novas forma de fazer projetos.
venha pra poajam2020!
Pluris Aceleradora de Startups e Coworking
R. Mariana Junqueira, 33 - Centro, Ribeirão Preto, São Paulo 14015-010
Prepare-se para o RP Service JAM!
Pela primeira vez Ribeirão Preto hospedará esse desafio global e simultâneo de 48h com ações baseadas em práticas do design thinking e do service design.
Apesar do desafio lançado, o RP Service JAM não é uma competição. O objetivo é integrar pessoas para desenvolver e prototipar novos serviços inspirados em um tema compartilhado.
Uma experiência incrível e um ótimo exercício para aprender ou melhorar um conjunto de ferramentas, métodos e mentalidades. Junte-se a nós!
Recife Antigo, Rua do Bom Jesus, 10, Recife, Pernambuco 50030-170
A Recife Service Jam chega na sua 4ª edição! Após o sucesso em 15, 16, 19, 2020 veio animado trazendo um evento que é muito mais do que um Hackaton (maratona de inovação). Respeitando os valores da Global Service Jam, funciona como uma festa. Um jeito mais leve de aprender e se conectar com inovação, onde o foco NÃO é construir uma startup num final de semana e SIM construir um novo olhar sobre como resolver problemas e tirar ideias do papel.
Rua General Glicéri, Rio de Janeiro
A Rio Service Jam é a edição local do Global Service Jam. Durante 48h um grupo de entusiastas nos métodos de design se reúnem para pensar novos serviços para a cidade maravilhosa. Durante o evento passamos pelas fases de imersão no problema, ideação e prototipação de soluções inovadoras.
Istituto Europeo di Design - IED São Paulo
R. Maranhão, 617 - Higienópolis, São Paulo - SP, 01240-001 São Paulo
For the second time The Service Design Jam - São Paulo is the "Paulistana"edition of the Global Service Jam.
Pela segunda vez a São Paulo Service Jam é a edição paulistana do Global Service Jam, com o objetivo de levar as abordagens de Service Design para qualquer pessoa e quem sabe tornar nossa cidade e, até mesmo, o mundo um lugar melhor! Como no ano passado o evento acontecerá no IED SP e contará com palestras inspiradoras para fomentar a criatividade dos Jammers e facilitadores especialistas em Service Design.
Brooder - Hub de Inovação
Av. Vitória, 1170 - Forte São João, Vitória - ES, 29051-040
Service Jam Victoria will be our first local edition of Global Service Jam. Here, where the culture of innovation and collaboration has spread through hubs all over the city, talking about Service Design is still new. We believe it will be a great opportunity to raise the issue and connect our island with this movement that has brought together people and tools around collective and global challenges.
In this event we will mobilize mentors and changemakers who are reference in the city, to ensure a potent debut for our local ecosystem.
São Luís
This jam will be the second service jam in our city. This will be important to develop the service community and professional talents in service design.
In 2020 we hope to receive more professional and service design, to make grow up the local community.
Come join us for Calgary's inaugural Service Jam (held online)! Whether you're just hearing about service design for the first time or you're a seasoned practitioner, we'd love for you to come along. Stretch your brain, meet new friends, sharpen your design skills, and prototype yourself silly. We have it all and so much more!
Toronto
Are you an ideas person? or are you passionate about change? Calling all designers, developers, strategists, innovators and anyone who wants to create positive change in the world!
During the Jam, you will work with people from different backgrounds to create a new service to tackle some of the world's most wicked social problems. In the spirit of experimentation, innovation, cooperation and friendly competition, teams will have a weekend to develop and prototype completely new services inspired by a shared global theme.
Join us for our 7th annual Vancouver Service Jam - Online Edition, where people of all backgrounds & experiences can participate in this experiential Service Design Jam (workshop) to learn more about service design & design thinking. You'll do live practice of research, ideation, prototyping, testing & evaluation methodologies.
Two and half days of fun with learning, sharing, and challenging ourselves will lead to the co-creation of interactive service prototypes!
This year we will be going online in adaptation to pandemic measures, which means anyone from around the world can join us!
Online
Santiago
Join us for the first SCL Service Jam! On the weekend of August 8th, we will meet online to work in a global challenge. This event is open for everyone (designers and non-designers) who wants to learn new methods, share their experiences and have fun!
Wuhou District, Chengdu, Sichuan Province
In order to promote the development of service design to wider region of China and attract more talents,we have joined the service design 20 cities linkage in China to host this jam in my own city. Let more participants in my city and other cities get involved to feel the charm of service design together.
Fazhan Road 199#
High-tech Development Zone, Daqing, Heilongjiang Province
大庆站JAM由高校服务设计团队和设计公司联合发起,活动期间将在大庆市的商业中心内举办活动,现已招募参加活动者接近40人,包含政府职员、企业职员、创业者、高校教师、学生、自由职业者等不同经历和背景的伙伴。本次大庆站JAM将围绕神秘主题,为中国东北地区的服务设计思维推广和文旅事业发展助力,并在活动后继续跟进有价值、可落地的方案。大庆站JAM努力将服务设计共创节打造成大庆市当地的文化活动标签,持续推广、并向周边地区辐射,扩大影响范围。
Wenyi Road 149#
Hanghzou, Zhejiang Province
这次全球服务设计共创节杭州站,我们与著名的度假村酒店十里芳菲合作,这是一个非常神秘而充满魅力的场域,有美食、美宿、美物和美力,让jammer学习服务设计知识的同时,也能享受身心放松,还能玩得很high。同时,我们也邀请了来自浙江工业大学和alibaba design的资深服务设计导师,作为moderator加入工作坊,指导小伙伴欢迎一起来high创!
作为活动策划方,我们不仅准备了主线的服务设计工作坊,而且准备了辅线的个人探索:每个人可以根据自己的喜好去参加十里芳菲的各种丰富的义工活动,获得意外的惊喜同时,还能自我愉悦。当然,在最后的颁奖环节,不仅有对team的赞赏,还有对导师的赞赏。以及开幕式和闭幕式的神秘仪式感。来吧,一起来high吧!!
Xiangxinchuanggu 10#
Tangkou road, Economic and Technological Development Zone, Hefei, Anhui Province
Hefei Station of 2020 Global Service JAM is the first event to be held in the mode of "online + offline". Alibaba Design, SFun-Share and bridge-China cooperation bring multi-dimensional interactive co-creation activities for everyone
Online sharing invited four female designers from well-known Internet companies to share practical cases of service design and summarize the practical application of service design in business, management and design
The offline workshop is organized by IFLYtek and many universities, and you are sure to get a full harvest within 48 hours
Shandong Youth University of Politics
Jinan, Shandong Province
This is the first time we design the service jam in Jinan,China. We will have 8 groups about 32 jamers and the 8 mentors this year. During the weekend you will meet new friends and stumble upon opportunities, as you immerse yourself in the annual 48-hour challenge. Join us and have fun.
Xiaolingwei 200#
Nanjing, Jiangsu Province
In order to promote the development of service design to wider region of China and attract more talents,we have joined the service design 20 cities linkage in China to host this jam in my own city. Let more participants in my city and other cities get involved to feel the charm of service design together.
Room 418, No. 1 Tongxin Road, Hongkou District
Shanghai
Shanghai is the center of innovation in China. People here are well-educated. We want to give more opportunities for people in Shanghai to try out the service design process and build an SD community. Join us! Join 2020 Shanghai Service JAM! Let’s have fun during the 48 hours.
Let’s take 48 hours to fight for the future from nothing, building and upon 2019 Shanghai Service JAM!
Hunnan Middle Road 25#
Hunnan District, Shenyang, Liaoning
This is a JAM co-creation event on a university campus with a variety of characteristic architectural samples, such as Autarky House, which is an organic combination of photovoltaic new energy and prefabricated architecture, as well as Huizhou Architecture, antique buildings and characteristic folk houses. Here we will unfold our boundless imagination with cross-border space. Take 48 hours of thinking collision of interesting people from various industries, and experience the charm of service design! Let's look forward to the JAM SHOW at Shenyang Jianzhu University!
Future Demand Laboratory of Tongji University
Gaobei 16th creative park, Nanshan District, Shenzhen, Guangzhou Province, Guangdong
Shenzhen is not only the most important manufacturing base in China, but a national leader in technological and business innovation.
In such a city with innovation gene, we can not wait to to see the spark between people from diverse backgrounds and professional service design methods. We believe that the 48-hour JAM would be a unforgetable journey to see how service design approaches help to build a better society.
Join us for 2020 Shenzhen Service Jam. Let's have fun and make the change.
Tiananxiangyu Park, Block A4
Tianjin, Dongli District, Hebei Province
You don’t need to be a (Service) Designer or a design expert, the event is meant for everybody who is eager to learn new things and be part of a diverse team to create something great.
Come and join us to get a hands on experience of the service design process and meet some great people. You´ll get an opportunity to ideate and innovate together to create something new in just 48 hours.
Join us! Join 2020 Tianjin Service JAM! Let’s have fun during the 48 hours.
20th Floor, Poly International Center
No. 332 Guanshan Ave, Hongshan District, Wuhan 430070
We are a group of designers, a group of artists, a group of people who are really looking into the society issue and creating a new way to embrace the world!
Welcome to be our friends and experience the way of design!
We would like to bring you more insights internationally and share experiences with you all.
Zhengzhou Innovation Practice Base (No.146 Zhongyuan Middle Road, Zhengzhou City)
郑州站JAM由高校服务设计团队和设计公司联合发起,活动期间将在郑州市的高校内举办活动,现已招募参加活动者接近15人,包含企业职员、创业者、高校教师、学生、自由职业者等不同经历和背景的伙伴。本次郑州站JAM将围绕神秘主题,为中国中原地区的服务设计思维推广和教育事业发展助力,并在活动后继续跟进有价值、可落地的方案。郑州站JAM努力将服务设计共创节打造成郑州市当地的文化活动标签,持续推广、并向周边地区辐射,扩大影响范围。
Wanzaiyinwan Road 1663#
Xiangzhou District, Zhuhai, Guangdong Province
Zhuhai is a beautiful seaside sity in southern China. Come and join us for the first Zhuhai Service Jam! Participants with different background are warmly welcome to work in a global challenge. Be ready to change the world!:)
CRA. 15 # 97 - 40
110221 Bogotá
24 horas para cambiar el mundo a través del diseño de servicios y experiencias relevantes para el contexto local. Reuniremos a la comunidad interesada en aprender metodologías de innovación centrada en los seres humanos y vivientes, para crear modelos que impacten de forma positiva.
Universidad EAFIT
Medellin, Antioquia
Un grupo de gomosos del diseño de servicios nos vamos a reunir para afrontar el reto que el Global Service Jam nos tiene para este 2020.
Con este encuentro, esperamos divertirnos, compartir conocimiento, crecer y fortalecer nuestra comunidad en Medellin.
Kiwi.com
Rohanske nabr. 678/25, Karlin, Prague 186 00
Prague Service Jam is a weekend-long workshop to gather creative people to experiment, play and design. After revealing the Jam’s secret theme on Friday night, we’ll break into teams and start working. Teams will be supported by an inspiring selection of mentors during the event to deliver a service prototype by Sunday afternoon.
Both newbies and experts are welcome. You'll walk away with new methods for your service design toolkit, share a few meals with new friends, and create service with a positive impact with a team of fellow jammers.
Nordea
Strandgade 3, 1401 Copenhagen
Copenhagen Service Jam is open for creatives and service design enthusiasts. You will be working with people you might never have met before, bouncing ideas off one another and building on what bounces back. People all over the world are 'Jamming' on the same theme, sharing insights and supporting each other from abroad. And it's not just talking - you are here to turn your ideas into a concrete design, developing a prototype and plan of action that suggests how your idea can become real.
Gofore, Kampin Keskus
Urho Kekkosen katu 7B, Helsinki 00100
Helsinki Service Jam brings together people from different backgrounds for a weekend of service design for the 10th time! Join the Jam to learn the process and methods hands-on, meet new people, get inspired and just to have a good time. Service Jam is open for all people, regardless of your background or experience in design. You don't want to miss these 28 hours!
Lappeenranta
Innostuimme ideasta ja päätimme pistää pystyyn oman Jamin. Emme siis ennen ole tällaista järjestäneet, mutta uskomme saavamme hyvän tapahtuman aikaan. Jos siis tekemällä oppiminen ja uusien ihmisten tapaaminen kiinnostaa, tervetuloa mukaan. Luvassa ongelmanratkaisua palvelumuotoilun keinoin hyvässä seurassa.
Oulu Game Lab
3 Rantakatu, 90100 Oulu
This will be our 4th Jam in Oulu and greatest so far. The organising team is bigger and better. There will be more coaching that ever.
Don't miss this chance to stretch yourself and learn tools, methods and attitudes.
Tampere
Tampere Service Jam is back and it´s going to be bigger and better than ever before! Come and join us to get a hands on experience of the service design process and meet some great people. You´ll get an opportunity to ideate and innovate together to create something new in just 48 hours.
https://www.facebook.com/tampereservicejam
Strate, Ecole de Design Lyon
23 Rue Paul Montrochet, 69002 Lyon
La Lyon Service Jam est ouverte à tous ceux qui s’intéressent aux approches design, la résolution de problèmes, la créativité et qui veulent partager leurs idées et perspectives, tout en s’amusant et en concevant des services innovants. Vous n’avez pas besoin d’avoir une expérience du design de services.
Lab'O
1 Avenue du Champ de Mars, 45100 Orléans
Pour la 10ème année consécutive, Nekoé organise le Global Service Jam à Orléans. Prenez part au plus grand événement de design de services au monde. En même temps que plus d'une centaine de villes dans le monde, vous allez imaginer et donner forme aux services de demain. Venez vous frottez à nos designers et ergonomes pour découvrir leurs métiers.
Dans un esprit d'expérimentation, de coopération, et de compétition amicale, des équipes composées de gens motivés aux profils et aux disciplines très différents vont se retrouver pendant 48 heures pour imaginer et réaliser les services de demain.
La Centrifugeuse - Batiment Ada Lovelace
2 rue Alfred Nobel, 77420 Champs-sur-Marne
Venez découvrir le design de service dans un espace convivial dédié à la conception collective.
Vous pourrez découvrir simplement et en vous amusant des principes de la conception de services innovants. Les organisateurs, spécialistes du marketing et du management des services vous attendent pour cet évènement ouvert à tous et gratuit.
Cet évènement vous fera rejoindre un réseau de passionnés du design de services qui se mobilise toute l'année pour la diffusion de cette culture (https://www.linkedin.com/company/paris-est-service-jam/?viewAsMember=true)
o74
74 rue du Temple, 75003 Paris
Hello there,
We are the Parisian jammers, ready to put our creativity and brains in action !
Beginning as a team of two colleagues, we hope that many others will join :)
We are thrilled to meet new people and have a beautiful creativity room in Le Marais to host the Service Jam.
Leonardo Lounge
Ostring 30-32, 44787 Bochum
Be part of the first Jam in Bochum.
Important: Everyone is invited!
Topic: Top secret, but open for your creativity.
Take away: nice people, new methods & experiences and hopefully one weekend full of fun.
It's all about tackling a real problem, testing assumptions and generating ideas for solutions and get into prototyping to gain feedback.
Do you have any questions? Get in touch with us!
CAS Software AG
CAS Weg 1-5, 76131 Karlsruhe
For the second time Karlsruhe is joining the Global Service Jam Community on the weekend of August 8th 2020.
With our Carls Service Jam, we connect the idea of the Global Service Jam with the city of Karlsruhe and big thinkers and innovators like Carl Benz and Karl Drais.
Join professionals and students to create ideas and share skills in 48 hours. Anyone interested in service design, problem solving and meeting new people is invited.
denkwerk GmbH
Vogelsanger Str. 66, Köln
It’s that time again! Jammers, come one, come all, let’s jam--and let’s shake it up this year. We welcome all service design enthusiasts for three days of hard work and loads of fun. This year we take on the challenge and participate in the deep jam track. Team up, work on, learn from each other and have a good time! We’re excited to share and try out new tools to better frame and present your research as collaborative storytelling. Bring your enthusiasm, experience, even in-field horror stories, and we’ll take it from there! It is ‘Go deep or go home’!
Kaiser X Labs Office, Kaiserstr 28, 80801 München, Bavaria
Join us for the Munich Service Jam in Augsut 2020. Be a part of a global initiative to collaboratively solve a mystery challenge over the course of 2 days – using design methods. You don’t need to be a (Service) Designer or a design expert, the event is meant for everybody who is eager to learn new things and be part of a diverse team to create something great.
Impact Hub Dresden
Bayrische Str. 8, 01069 Dresden
Dear Jammers in and around Dresden, we are happy to invite you for the 8th(!) Service Jam that we hold in Dresden. We are an experienced and grown team of mentors and facilitators who love the format and the spirit of the weekend.
For those who have been jamming with us before: We are planning to implement some new features, so for you it should be relevant and exciting as well.
As always, the ticket price will include meals so you can focus entirely on jamming, socializing, learning and enjoying the community.
Berlin
This year's Berlin Jam will be in a new offline format: The Satellite Jam! Same Jam awesomeness, but each team gets their own special location, with bigger meetings happening only in the park. This limits exposure but keeps the community aspect and it simply will be awesome!
Wiesbaden
This year we are offering a smaller version of the Service Jam Wiesbaden – but with the same spirit and as much fun as we've had the last three years. Let's come together to discover problems, connect the dots and develop ideas and prototypes that hopefully inspire the whole world.
Invensity
Auf dem Haigst 34, 70597 Stuttgart
Stuttgart Service Jam is back! Come and join us to get hands-on experience of the Service Design processes and tools, meet like-minded innovators, and be part of a global initiative. Did we mention “all of this with lots of fun”?
The event is for anyone interested in service design, design thinking, and customer/user experience. You will work in teams and have less than 48 hours to develop and prototype completely new services, products or initiatives inspired by a shared theme.
The event is in English and international as the Organisation Team!
Hong Kong
It's Jam time in Hong Kong! Join your fellow service designers and design thinkers for an event you won't forget! Whether you are an experienced designer or completely new to the idea, you'll love the process and will meet amazing people.
Contact: markswinkelshk@gmail.com
Bangalore
Bangalore Service Jam is the local chapter of the Global Service JAM, a global event which was conducted at 118 locations across the world on the same weekend.
The JAM in Bangalore was one of the largest in the world and the largest in India. Check out all the locations the Jam was conducted in the world.
Thoughtworks
115, 4th Floor, Rajapushpa Summit 2-58, Sy.No.115, Financial District, Nanakaramguda, Telangana 500008
Welcome to the Hyderabad Design Service JAM, supported by Thoughtworks. We are excited to host and to get you all together for this. Please step forward and register. One place where you meet variety of people all of your thoughts on various design and service approaches can come together to form a mental or physical modal. If you have attended a GSJam before good, if not, then be ready for some crazy ideas sprouting in your heads and prototypes growing in your hands.
48 hours to change the world. Really. It just doesn’t matter who you are, what you do, what background you come from, what's your specialty, what expertise you hold, what your experience is. All that matters is, what you can, will do in these 48 hours! Imaginie you problem solving while having loads and loads of FUN! Be there . Ideate
Cheers!
Hyderabad Design Service JAM
http://instagram.com/hyd_design_service_jam
Mumbai
OPEcrafts, Mumbai is super excited to be your hosts for the Global Service Jam in Mumbai. If you have had the missing urge to bring a change, to innovate, to co-create a new service or a product within 48 hours with a group of people who think like you we'd love to Jam with you! Also, you will get a chance to be a part of a community jamming across 100+ cities at the same time with you and working on the same Secret Global Theme which will be released during the start of the event. What's a must to be a part of this group is to have the craze to learn from each other and build on ideas. Come with an empty slate in your head and be ready to get exhausted with a super fun weekend.
Ellora Shoppy
B-Wing, Shop No-105, Near Sahara Sweet Corner, Indrayani Nagar, Bhosari, 411026 MAHARASHTRA
Are you ready for a challenge? Want to develop and implement creative ideas? Chase a crazy deadline at the same time? Meet cool new people? Learn more about a hands- on approach to creativity and problem solving? Design a service or customer experience that may become a real business?
Its to have some fun..!
What is jam? Here people interested in creating service using a design based approach to problem solving.In this teams will have 48 hours to develop brand new services and publish to the world.
Who should attend? Any one can take part, who are interested in creativity and innovation.
ThoughtWorks Technologies
6th Floor, Binarius Building, Deepak Complex, National Games Road Beside Sales Tax Office, Shastrinagar, Yerawada, 411006 Pune, Maharashtra
Are you ready for a challenge? Want to develop and implement creative ideas? Chase a crazy deadline at the same time? Meet cool new people? Learn more about a hands-on approach to creativity and problem solving? Design a service or customer experience that may become a real business?
It's time to have some fun!
ThoughtWorks Pune is proud to sponsor and host the Global Service Jam.
https://www.facebook.com/InnovationJamPune/
Jakarta
Jakarta Service Jam is back with a wham!
We’re bringing back Jakarta Service Jam right to the comfort of your home! After having to cancel our jam back in March because of the evolving situation of COVID-19. This time, we are excited to kick-off with an online jam. We will spend the weekend Jam From Home with you wherever you are!
Join us virtually on 7-9 August 2020!
Register here: bit.ly/jsj2020
RDI Hub, Killarney Road, Killorglin, Kerry V93 KP68
The weekend of the 8th of August, RDI Hub will host the first ever Global Service Jam in the area!
BUT what's a Jam?
One special weekend, people interested in service and customer experience will meet at locations all over the globe. They will be designers, students, academics, business people, unemployed people, customers, mums, and grand-dads.
In a spirit of experimentation, innovation and co-operation , teams will have less than 48 hours to develop and prototype completely new services, products or initiatives inspired by a shared theme. At the end of the Jam, they share this with the world.
TransforNation Lab; Mangelik El 55/23, Nur-Sultan 010000
FOR WHOSE JAM AT NUR-SULTAN?
For everyone! Student or worker, businessman or civil servant. Backround and the profession doesn't matter. All that matters is your desire to learn new skills and use them to create a new prototype in 48 hours that can be implemented in a city or country.
Jabriya st 101 block 5-building 181
Kuwait City
An event for innovators in Kuwait City at the weekend to develop new innovative services.
Design prototypes for the services.
Testing the solutions with the users.
Publish the solutions to the world.
PwC Experience Center, 2 Rue Gerhard Mercator, Luxembourg
What is a Design Jam?
Regardless of previous experience, people interested in creating services, whether in public or private sector are encouraged to come together on generating ideas and tangible prototypes. Fast pace of work in small groups, focus on users' needs, inspiration from various industries... mix of all those elements makes the Design Jam an unforgettable experience. Join us for Luxembourg Service Jam on the weekend of August 8th 2020!
Monterrey, Nuevo León
Over the mindset of improving the place we live in and create relationships of value between citizens, we want to summon people from different disciplines and ages with the common interest in service design, to develop creative solutions through design thinking methodologies while we learn hands-on together.
We believe Global Jam is an amazing opportunity to share knowledge and experience one with another, that will echo around the world.
DoLAB, King's College
Babar Mahal, 00977 Kathmandu, Bagmati
We are a group of passionate designers and educators from Nepal that constantly look for puzzles to solve and things to think about. We just NEED to be working on something or the other. We love completely wild ideas but also like to find patterns and meanings in things.
We consider ourselves learners and would love to work with you at Global Jams and create / grow a community of designers in Kathmandu.
Dapperhart, Dapperplein 45, Amsterdam 1093CN
Amsterdam is booming with challenges and opportunities. This jam invites everyone one willing to experience a design-based approach to change. 48 hours to change our city and the world. And 48h of fun!
The event is for anyone interested in service design, design thinking, and customer/user/citizen experience. You will work in teams and have 48h to develop and prototype completely new services, products or initiatives inspired by a shared surprise theme that will be unveiled on the first night of the event.
The event is in English and in Dutch, international as the organizing team.
Come join us for Karachi's Second Service Jam! This year we aim to introduce more people to Service Design and meet people who have been practicing Service Design in Karachi's evergrowing Design Scape.
Lima
El Lima Service Jam forma parte del Global Service Jam, uno de los principales eventos de diseño de servicios. Este año, más de 100 ciudades a lo largo del mundo se suman a la iniciativa para resolver un reto secreto que será develado en Marzo. Sin duda será un espacio ideal para aprender y ejercitar nuevos mindsets, conectarse con otras personas igual de apasionadas por el diseño y la innovación y crear esos servicios que el mundo necesita.
Concordia Design
Zwierzyniecka 3, 60-813 Poznań, Poland
To 3-dniowe warsztaty, na których uczestnicy będą zaznajamiać się z narzędziami service design thinking. Warsztaty skierowane do wszystkich osób, które chcą nauczyć się w jaki sposób tworzyć nowe usługi lub optymalizować też już istniejące. Wszystko po to, by ulepszyć swój produkt.
Stara Kotłownia, Uniwersytet Warmińsko - Mazurski
Olsztyn
Olsztyn is becoming a Jam-loving city, this 2020 is our third GSJam in a row. This is one of the largest Jam in Poland
One special weekend, in a spirit of experimentation, innovation, co-operation and friendly competition, teams from all over the world will develop and prototype in less than 48 hours completely new services, products or initiatives inspired by a shared theme.
Who can join? Everyone! Customers, academics, business people, unemployed people, designers, kids, ...
Why should I join? As a jammer, you'll learn and experience the service design process, methods
Toruń
First time in Toruń we will design services during Global Service Jam. Local event but empowered by global community. There are the Toruń Gingerbread Jam's goals: get to know the idea of Global Service Jam, explore power of common service designing and last but not least - have a great fun.
See you in Toruń - city of gingerbreads and... jam!
Atrium 1, Al. Jana Pawla II 17, Centrum Relacyjne Santander, Warsaw
Our second edition of Warsaw Service Jam, growing in size and in fun, too! We gathered talented and enthusiastic facilitators, an awesome space, and some fantastic participants to shake Warsaw and make this weekend special.
We are on a mission to help everyone learn human-centered design thorough this event, so we encourage both beginners and advanced designers to join us again.
See you in Warsaw!
PPG Global Business Services Poland
Curie-Skłodowskiej 12, Wrocław 50-381
This is the 7th edition of Wrocław Service Jam. Wrocław Service Jam is getting bigger and bigger every year. 72 participants and 6 mentors will participate in the workshop. We are preparing something special for this occasion.
Stay tuned!
Porto
Um evento internacional sobre inovação e design de serviços que se celebra simultaneamente em mais de 100 cidades do mundo.
O evento convida todos os interessados em inovação e design de serviços a responder a um desafio comum. Motivação, criatividade, espírito de experimentação e competição amigável serão o mote das 48 horas deste evento. Os participantes terão de desenvolver um serviço inovador, inspirado num no desafio lançado internacionalmente na Global Service Jam.
Doha
An event for innovators in Doha City to develop new innovative services targets anyone who is working on service design. It helps those people how to design services in 48 hours.
Beeline ( PJSC VimpelCom)
10 build.14, 8 Marta street, 125087 Moscow
Hi there! We invite you to spend 48 hours in inspiring, full of fun and joy atmosphere with leading experts and service design facilitators. Feel the taste of true co-creation, design driven solutions and integrative thinking.
Al-Hafouf, Eastern Province
Al-Hafouf Innovation JAM aims to introduce the community to the mechanisms and methods of designing services by finding creative and innovative solutions to problems faced by the community within 48 hours, and it'll be hosted at CITY Hub Al-Hafouf, Saudi Arabia powered by SEA Ventures. The JAM targets individuals of all ages and it's suitable for everyone. The Global secret theme would be revealed at the start of our innovation JAM, Jammers will be able to choose where to focus, dig deeper and apply design thinking and collaborate with all end-users to enhance the customer experience.
Al-Qassim, Eastern Province
Al-Qassim Innovation JAM aims to introduce the community to the mechanisms and methods of designing services by finding creative and innovative solutions to problems faced by the community within 48 hours, and it'll be hosted at CITY Hub Al-Qassim, Saudi Arabia powered by SEA Ventures. The JAM targets individuals of all ages and it's suitable for everyone. The Global secret theme would be revealed at the start of our innovation JAM, Jammers will be able to choose where to focus, dig deeper and apply design thinking and collaborate with all end-users to enhance the customer experience.
CITY Hub Jeddah
Jeddah, Makkah Province/Hijaz Region
Jeddah Innovation JAM aims to introduce the community to the mechanisms and methods of designing services by finding creative and innovative solutions to problems faced by the community within 48 hours, and it'll be hosted at CITY Hub Jeddah, Saudi Arabia powered by SEA Ventures. The JAM targets individuals of all ages and it's suitable for everyone. The Global secret theme would be revealed at the start of our innovation JAM, Jammers will be able to choose where to focus, dig deeper and apply design thinking and collaborate with all end-users to enhance customer experience.
Jeddah
Join us in this global unique experience for the third time in Jeddah and we will make it more bigger this time :)
you don't need to bring something or to be from specific industry, join us to learn, share and having fun. Make it distinctions week end with new people and new knowledge.
Al-Medina Al-Munwara, Hijaz Region
Medina Innovation JAM aims to introduce the community to the mechanisms and methods of designing services by finding creative and innovative solutions to problems faced by the community within 48 hours, and it'll be hosted at CITY Hub Medina, Saudi Arabia powered by SEA Ventures. The JAM targets individuals of all ages and it's suitable for everyone. The Global secret theme would be revealed at the start of our innovation JAM, Jammers will be able to choose where to focus, dig deeper and apply design thinking and collaborate with all end-users to enhance the customer experience.
Riyadh
Our jam is like the Olympics of jams. We may have had the smalled jam ever in Riyadh back in 2012, but in 2018 and 2019 we had the world's largest jam with 350 jammers and more than 600 participants in total.
This year, we utilize the global situation to open this up for more attendees from different parts of the world. We will have an English-Arabic mixed jam ... This will help you jam at a different city, make new friendships, and try a different scale of a jam. See you at our Jamville.
Scitech
31952 Khobar, Eastern Province
Please join us in the first JAM in Eastern Province, Saudi Arabia. where your idea will turn into a product/business. will learn by doing, and by acting with your team. everyone welcome, kids, students, everyone.
Please follow our twitter account for more (@innonati)
Singapore
Service Jam is back in Singapore. We are hosting our 4th Service Jam in Singapore. Get together for a activity packed hands on service design session with like minded people and share your ideas with the rest of the world!
You'll be designing based on a mystery topic which will be reviewed during the event.
University of Johannesburg
Faculty of Art, Design and Architecture, Bunting Road Campus, Auckland Park, 2090 Johannesburg
Let's JAM together to save the world!
If you believe in the power of creatives to change the world and you live in Gauteng, then come and join our Jozi Jam! We'll be taking a Service Design approach to solving a contemporary real-world problem.
Whether you're a Service Designer, a creative, an activist, a deep thinker or just really like hanging out with like-minded people that want to make the world a better place come and join us as we jam together to change the world!
Sparq Arquitectura
calle Artilleros 4, 1A, Alicante 03002
ALC Service Jam aims to adopt a playful mindset for a serious goal: to expand your own knowledge, learn from fellow jammers and develop your design skills. A full weekend packed with adventure, exploration and collaboration towards a common goal.
Join today to be a part of the first ALC Service Jam!
Location: Sparq Arquitectura
Miami Ad School Madrid
Santa Cruz de Marcenado, 4 Local 4, 28015 Madrid
Un encuentro de cooperación de personas interesadas en fomentar la experimentación y la innovación. Una iniciativa global que pretende extender el diseño de servicios, crear comunidad y, sobre todo, hacer de este mundo un sitio mejor.
Un fin de semana para compartir, aprender y disfrutar el service design, crear nuevas conexiones y mejorar el mundo.
https://madservicejam.org
Zaragoza
La Service Jam Zaragoza es un evento sin ánimo de lucro que busca acercar el diseño de servicios y el diseño centrado en las personas a la comunidad local. Durante el fin de semana del 20 de marzo, resolverás un reto para mejorar el mundo a través del siguiente proceso:
Explorar. Idear. Compartir. Iterar. Reflexionar. Crear. Compartir. Votar. Iterar. Construir. Conectar. Re-construir. Presentar. Repetir.
Si quieres unirte a la JAM de Zaragoza, no dudes en contactar con nosotros.
Valencia
Para nosotros es una gran ilusión poder crear la primera Jam en Valencia y poder crear una solución que haga de nuestro pequeño planeta un mundo mejor. Esperamos de esta edición que sea la primera de muchas venideras.
Tainan
DescriptionTainan Service Jam 來囉!
2020 年 8 月的週末
歡迎對服務設計(Service Design)有興趣的夥伴們帶著開豁的心胸一起來府城相聚
透過三天 48 小時,與來自各地的同好一起碰撞、激發出創意的火花
產出全新的服務體驗
並將創意實體化產出原型,並將原型帶進場域,讓服務更貼近需求
歡迎大家來到台南和我們一起 Jam 起來!
聯絡信箱:uxcube@gmail.com
1F, Xing-Chun Building
No. 250, Wuxing St., Xinyi Dist., Taipei City
Jam is not just “courses”, but more like ”agitating”. Just like listening to Jazz music!
This is an activity of hand-and-brain collaboration. What we pursuit is to keep colliding and intertwining
In this 48-hour workshop, the main element is “Jammers”.
Jam organizing team will help the Jammers to explore, definite discover and create things through service-designing and innovative concepts, tools and methods. The Jammers will have chances to think and to create with partners from different fields. At the end, All the Jammers will present their innovative prototypes on international stage.
https://www.facebook.com/TaipeiServiceJam/
İNCİLİ PINAR Mah. PRF. MUAMMER AKSOY Bul. KALYON İŞ MERKEZİ Apt. No: 47
20 ŞEHİTKAMİL, GAZİANTEP 27000
An event for service designers and innovators in Gaziantep City to develop new innovative services. It targets anyone who is working on service design, in addition to students, academics, and Entrepreneurs. We will define services, gather as many ideas as possible, and innovate and design services in less than 48 hours.
Istanbul Service Jam will be held online between 7 – 9 August 2020. Global Service Jam, which was held in Germany in March 2011 for the first time and spread all over the world since then, has reached more than 15,000 people with more than 900 events in over 200 cities. Istanbul Service Jam has been organized in Istanbul since 2011 and has developed many collaborations with other editions around the world.
The event is open for everyone interested in areas such as service design, interaction design, customer experience. We’re looking for people, involved in an experimental spirit, who aim to think, produce, prototyping, testing, and working around the theme set for that year for 48 hours.
Kyiv
In 2020, Kyiv will reunite people from all around Ukraine who are interested in service design, design thinking, and human-centric approach to creating products and services. If you are curious, passionate and creative, join us in Kyiv this August to spend 48 hours with 100 people like you, each with their own superpowers.
https://www.facebook.com/events/2565398567041728/
Dnipro
Dnipro jam invites service design enthusiasts along with those who are curious about service design approach.
We offer 48 hours of co-creation spangled with plenty of unexpected insights, new acquaintances and new frameworks of problem solving.
We support you through mentorship and materials. The only thing you have to bring with is your courage to battle the uncertainty within tough time limit.
See you!
Odessa
It will be the 2nd service jam in Odesa.
At the event:
⚡️ learn more about the principles of design thinking and walk through all stages of the methodology;
⚡️ work in multidisciplinary groups to create a new product;
⚡️ get support from invited mentors;
⚡️ test even the most daring, non-standard, cosmic ideas in search of that unique solution that will inspire you;
⚡️ spend the weekend in a fun and relaxed atmosphere saturated with the spirit of creativity and freedom;
⚡️ Meet the same creative guys from related fields.
Dubai
Jamming in March & August – Double the Jam, Double the Fun!
We love prototypes, and after our experiment with a Digital Jam prototype this Spring, we thought we'd do it again! :)
Curious about design? Have a playful mindset? Join us at the Dubai edition of the Global Service Jam 2020!
The Service Jam is a great opportunity to meet creative folks from diverse backgrounds, bounce ideas off one another, build on what bounces back, and design prototypes of services inspired by a secret theme. Let's come together as a community, build something amazing, and have loads of laughs along the way! :D
201a High St, Dudley, West Midlands, DY1 1QQ
What on earth is the Yam Yam Design Jam?
It’s a fun, creative, exciting and dynamic experience which brings together teams of people with all kinds of different skills and talents. Over just one special weekend teams develop and prototype (try out low-fi versions of) completely new services, products or initiatives inspired by a shared theme.
OK, what’s the theme?
The theme is a secret known only to the team at global jam HQ! It will be revealed on the first evening of Dudley’s Jam.
Why should I take part?
It’s a really different kind of experience and fun way to meet new people.
University of South Wales, Atrium; CF24 2FN Cardiff
Cardiff Service Jam 2020 is just one of nearly 100 jams running simultaneously around the world. Join us as we dive into the challenge and guide you through the service design process.
University of South Wales, Atrium Campus, Cardiff.
Friday 20 March | 17:00 - 20:00
Welcome drinks, challenge introduction and team formation
(Pizza and drinks provided!)
Saturday 21 March | 10:00 - 17:00
Teams work on the challenge with guided workshop sessions and team mentors
(Lunch and coffee, tea and snacks throughout the day will be provided)
Dundee
Our Dundee Service Jam is hosted in the heart of the city of design. During the weekend you will meet many new people and stumble upon opportunities, as you immerse yourself in the annual 48-hour challenge! Right across from the V&A and Dundee's rich history there is no doubt you will find your creativity as you dive deep into the secret theme.
The Jam can only happen with a diverse group of participants, whether you are a designer, a student, a professional, an entrepreneur or a newbie. Everyone will come together to problem-solve, ideate, prototype and unite to change the world.
Southblock
60-64 Osborne Street, Glasgow, G1 5QH
Glasgow jammers, come on down, let’s stir things up this year. We're welcoming service design enthusiasts for three days to team up and tackle a real-world problem. We'll work together to test our assumptions, begin creating ideas and prototyping our concepts before gaining feedback from the public. This weekend will surely be packed with fun!
Leicester
Leicester, let's jam! A whole weekend of creativity, research and prototyping, having fun to solve a social challenge. This is open to everyone whether you have experience as a designer or not; this is a great chance to connect with others, learn and develop skills, and create an awesome solution to a real world problem.
Be a part of the design community - all you need is an open mind, a passion for creating change, and a can-do mindset.
Loughborough
This is the Jam of all Jams! Loughborough University's Global Service Design Jam Event. We bring together students, staff, mentors, and keynote speakers from across the UK. Fusing industry, academia, and excitement, we will make this the greatest weekend of your life! Or the greatest Service Design weekend of your life, if nothing else.
Macclesfield
Do you have loads of ideas for Macc and like meeting new people? Then come along to Macclesfield's first ever Service Design Jam. Work with your neighbours to design services for Macc that us residents actually want. No particular skill set needed just enthusiasm and ideas!
Milton Keynes
The Global Service Jam is coming to MK!
2020 will be the first Service Jam ever to be held in Milton Keynes, making each attendee part of history. This Jam might be new, but it has some veteran hosts, real community spirit ... and a whole load of sugary snacks. This 48 hour adventure will be a blast!
New to design? It doesn't matter, there is something for everyone at a Jam. All you need is time, energy, and an open mind. We can't wait to meet you - it's going to be a lot of fun!
London
For the past 9 years, the Service Jam London team has organised fun, inspiring and super collaborative weekends, supported by the best mentors in the industry. in 48 hours you will meet, learn from and work with professional designers, students and non-design professionals who are passionate about designing services.
Atlanta, GA
Atlanta Service Jam is back for its tenth year and first ever online. Tools will be provided, there's tutorial videos to watch on your own schedule, team time coordinated by our volunteers, research opportunities already lined up, and easy access to help and advice throughout.
The distributed format will provide a great way to level up your skills fast, make lasting connections by working side-by-side on projects, and learn directly from experienced mentors working in the field. There's also some exciting talks scheduled with internationally recognized Service Design experts.
Philips Design - Boston, MA – Virtual
This year Philips Experience Design is hosting one of these locations as a VIRTUAL SITE for those in Greater Boston area, and invites everyone interested in using a design-based approach to problem solving to join us.
For this unique virtual site setting you’ll get the best of what physically being together brings combines with new interactions only possible in the virtual without the pain of needing to be one place the whole weekend.
In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme.
During the Jam you won't just be talking about service design, you will be making with others for concrete ideas and designs which could become real.
Anyone interested in services or creativity, are encouraged to join – no previous service design or other design experience required!
https://twitter.com/bosservicejam
Registration/website: https://www.eventbrite.com/e/boston-service-jam-virtual-tickets-112681539518
FiscalNote
Washington, DC
This year's Jam is a remix that considers our current remote constraints and social reality to teach and explore design for good. We're going to use a Pop-Up Design Lab approach (innovated by Create&) and a shorter required engagement to offer participation to our participants who previously registered and then open it up to others.
Station Houston
1301 Fannin Street Suite 2440, Houston, TX 77002
Calling all innovators! Join Design Thinking & Innovation and General Assembly at Station Houston for our 2020 Houston Service Jam from March 20 to 22. Designers and non-designers at any skill level are welcome to join. It’s not just Houston—teams from around the world will have just 48 hours to prototype new services with a common theme to be announced at the start of the event. Come learn and jam with us!
Indianapolis, IN
Welcome! Whether you're brand new to design or a service design savant, join us to learn, grow, and practice your skills. We will spend a weekend to discover, research, and create prototypes to solve challenges! Make connections with the community, make friends, and build something new! Indy Service Jam is an unforgettable weekend of collaboration and fun.
2101 CityWest Blvd, Houston, TX 77042
Texas Jammers! Are you ready for a weekend full of fun and creativity? Come join us at JAM HTX 2020, as we join the rest of the world for the largest global service design event. You don't have to be a designer to join, everyone is welcome! We'll get a chance to solve challenges, learn new frameworks, and share our ideas with the world. There will be plenty of laughs, ideas, and new friends. We look forward to seeing you there, space cowboy!
Kansas City, MO
KC design thinkers and doers unite! Join UXPA Kansas City and over 100 cities around the world to use service design to change the world during the 2020 Global Service Jam. Spend the weekend alongside other local students and professionals from design, marketing, business, engineering, software development, social science and more as they come together with a single purpose -create, prototype, and share a new service in less than 48 hours.
Philosophie Offices
1615 16th St., Santa Monica, CA 90404
A diverse group of curious and passionate Angelenos will join cities around the world for a Los Angeles Service Jam. Part professional development, part design summit, part community gathering, this event is part of a global movement of jams being hosted in cities around the world.
The Global Service Jam is the world's biggest design-focused innovation event. It is a 3-day interactive workshop where community members learn about service design, work directly with the community, and creatively solve for complex issues using a design-based approach.
Zoom
Portland
Join us (from anywhere) for a PDX-led virtual Service Jam!
On the weekend of September 12th we'll come together to work on a global challenge and challenge the design process at the same time. We'll bring historical contexts and current contexts into the thinking. The event is open for everyone who's eager to learn new methods, new tools and share their experiences
San Diego
Each year design thinking enthusiasts in 100+ cities worldwide participate in a weekend of using service design tools to solve community problems as part of the Global Service Jam. “Jammers” are designers, artists, business people, mothers, community members, students, humans and citizens. They meet with one goal in mind: to create, prototype, and publish a new service in less than 48 hours.
DesignIt
450 Sansome Street, 9th Floor, San Francisco, 94111 CA
Join other jammers at our SF Global Service Jam on March 20 and 21. Explore the problem space and expand on ideas and make new friends at SF Jam 2020. Come design a service in less than 48 hours. You will learn things you didn't know but more importantly, you'll have fun too. Designers and non-designers are welcome.
St Louis, MO
Join us for the first ever Service Jam STL. We are looking forward to hosting service jammers of all experience levels and all aspects of service, from designers to providers to the people on the front stage (both providers and customers). Join us, won't you?
Innsbruck
The Global Service Jam is a yearly event for service designers around the world working on specific challenges. We would have met physically, but Corona has turned everything upside down. Now we get the chance of a "Jam-from-home": spending time together virtually, learning and enjoying. So you will still experience how the process can help understanding & solving a customer experience challenge. Together with others you develop sustainable solutions for real-world problems, test your ideas in virtual surroundings and share them with others – and that all in a safe and relaxed environment.
Language(s): German.
Cape Town
Join this online workshop to develop design thinking skills and creativity as we sit out this crisis! We will run through the full design thinking process.
We invite people who are in the GMT+2 Timezone.
Lets kills the fear with kindness, empathy and a new way of solving problems using #service design methods.
Register: https://zoom.us/meeting/register/v5IqcOihrD4ufbf3HrJZYwu3lxfVmqU75Q
Language(s): English
Taipei
Hi 大家好!
因全球疫情的影響,我們配合官方的決定,取消這次的線下活動!而三月的這場活動,我們仍然會舉行,會當作是為八月活動的暖身版。
但為了安全,我們改為三五好友的線上版!
因為是線上版,我們會用最輕鬆最簡單的方式,來完成這場活動,也跟原來線下的活動會有所區別!
如果您有興趣加入,也歡迎與我們聯絡!dt.designthinking@gmail.com ,
也期望各地的疫情能早點結束!為世界各國的朋友一起來祈福!
我們八月再見!
Global Service Jam Taipei Team
Language(s): Traditional Chinese
Muğla
Mugla Jam has been an organization bringing creatives of different backgrounds and service users who like to ideate on what are the different possibilities, expanding service design domain outside of solely service designers. This year we will not be organizing Muğla Jam however, we are looking forward to coming together in the future events.
Language(s): English, Turkish
Dubai
Jamming in March & August – Double the Jam, Double the Fun!
We love prototypes, and after our experiment with a Digital Jam prototype this Spring, we thought we'd do it again! :)
Curious about design? Have a playful mindset? Join us at the Dubai edition of the Global Service Jam 2020!
The Service Jam is a great opportunity to meet creative folks from diverse backgrounds, bounce ideas off one another, build on what bounces back, and design prototypes of services inspired by a secret theme. Let's come together as a community, build something amazing, and have loads of laughs along the way! :D
There were many Jams this year who wanted to Jam. They put a lot of effort into engaging with their local community, putting together their Jam and... then the circumstances of the epidemic would not allow them to go ahead. A big THANK YOU to all of those Jams and their teams who have tried. See you next year!
Cancelled for 2020
Córdoba Capital
Join us for the first Córdoba Service Jam!!! Participants with a diverse set of backgrounds will be coming together to work in a global challenge. The event is open for everyone who's eager to learn new methods, new tools and share their experiences.
Cancelled for 2020
La Plata, 1900 Buenos Aires
Are you passionate about change? Join us for our second Service Jam in La Plata. Calling all designers, developers, strategists, innovators and anyone who wants to create positive change in the world! Participants will be coming together to work on a global challenge
Cancelled for 2020
5500 Mendoza
Come and join us for the first MDZ Service Jam! Participants with a diverse set of backgrounds will be coming together to work in a global challenge. The event is open for everyone who's eager to learn new methods, new tools and share their experiences.
Cancelled for 2020
Melbourne, 3000 Victoria
The Global Service Jam Melbourne: an event where you explore and experience Design Thinking.
Super-charge your creative confidence with a team to make a new service in 48-hours. Be part of the global movement.
In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme. The theme will be announced on Friday night at the event.
House of Innovation Antwerp
Cancelled for 2020
Duboisstraat 50, Antwerp 2060
One special weekend, in a spirit of experimentation, innovation, co-operation and friendly competition, teams from all over the world will develop and prototype (low fi - think of carton and stuff) in less than 48 hours completely new services, products or initiatives inspired by a shared theme.
Who can join? Everyone! Customers, academics, business people, unemployed people, designers, kids, ...
Why should I join? As a jammer, you'll learn and experience the service design process, methods and tools in just one weekend.
Cancelled for 2020
Curitiba, Paraná
Curitiba's Service Jam is hosting for the sixth time. We're excited to make an even better event, where we can learn about the process of service design together, bringing great solutions to our city, and world. This year, we're aiming for more participants and lots of fun, come join :)
Cancelled for 2020
Belo Horizonte, Minas Gerais
Beagá Service Jam é a uma dentre os mais de 100 Jams que acontecerão no mundo inteiro ao mesmo tempo. Durante 48h um grupo de entusiastas nos métodos de design se reúnem para pensar novos serviços em um desafio mundial. Durante o evento passamos pelas fases de entendimento, ideação e prototipação de soluções inovadoras.
Resultados Digitais
Cancelled for 2020
Rodovia Virgílio Várzea S/N - Floripa Office anexo ao Floripa Shopping Saco Grande - Monte Verde, Florianópolis - SC 88032-000
A Floripa Service Jam 2020 vai ser incrível! Se você ainda não conhece a abordagem do design de serviço, ou se conhece, mas nunca aplicou na prática venha com a gente projetar um serviço em 48 horas. Além de muito conhecimento, você pode fazer amigos e se divertir.
Cancelled for 2020
Recife Antigo, Rua do Bom Jesus, 10, Recife, Pernambuco 50030-170
A Recife Service Jam chega na sua 4ª edição! Após o sucesso em 15, 16, 19, 2020 veio animado trazendo um evento que é muito mais do que um Hackaton (maratona de inovação). Respeitando os valores da Global Service Jam, funciona como uma festa. Um jeito mais leve de aprender e se conectar com inovação, onde o foco NÃO é construir uma startup num final de semana e SIM construir um novo olhar sobre como resolver problemas e tirar ideias do papel.
Brooder - Hub de Inovação
Cancelled for 2020
Av. Vitória, 1170 - Forte São João, Vitória - ES, 29051-040
Service Jam Victoria will be our first local edition of Global Service Jam. Here, where the culture of innovation and collaboration has spread through hubs all over the city, talking about Service Design is still new. We believe it will be a great opportunity to raise the issue and connect our island with this movement that has brought together people and tools around collective and global challenges.
In this event we will mobilize mentors and changemakers who are reference in the city, to ensure a potent debut for our local ecosystem.
CRA. 15 # 97 - 40
Cancelled for 2020
110221 Bogotá
24 horas para cambiar el mundo a través del diseño de servicios y experiencias relevantes para el contexto local. Reuniremos a la comunidad interesada en aprender metodologías de innovación centrada en los seres humanos y vivientes, para crear modelos que impacten de forma positiva.
Nordea
Cancelled for 2020
Strandgade 3, 1401 Copenhagen
Copenhagen Service Jam is open for creatives and service design enthusiasts. You will be working with people you might never have met before, bouncing ideas off one another and building on what bounces back. People all over the world are 'Jamming' on the same theme, sharing insights and supporting each other from abroad. And it's not just talking - you are here to turn your ideas into a concrete design, developing a prototype and plan of action that suggests how your idea can become real.
Gofore, Kampin Keskus
Cancelled for 2020
Urho Kekkosen katu 7B, Helsinki 00100
Helsinki Service Jam brings together people from different backgrounds for a weekend of service design for the 10th time! Join the Jam to learn the process and methods hands-on, meet new people, get inspired and just to have a good time. Service Jam is open for all people, regardless of your background or experience in design. You don't want to miss these 28 hours!
Cancelled for 2020
Lappeenranta
Innostuimme ideasta ja päätimme pistää pystyyn oman Jamin. Emme siis ennen ole tällaista järjestäneet, mutta uskomme saavamme hyvän tapahtuman aikaan. Jos siis tekemällä oppiminen ja uusien ihmisten tapaaminen kiinnostaa, tervetuloa mukaan. Luvassa ongelmanratkaisua palvelumuotoilun keinoin hyvässä seurassa.
Oulu Game Lab
Cancelled for 2020
3 Rantakatu, 90100 Oulu
This will be our 4th Jam in Oulu and greatest so far. The organising team is bigger and better. There will be more coaching that ever.
Don't miss this chance to stretch yourself and learn tools, methods and attitudes.
Strate, Ecole de Design Lyon
Cancelled for 2020
23 Rue Paul Montrochet, 69002 Lyon
La Lyon Service Jam est ouverte à tous ceux qui s’intéressent aux approches design, la résolution de problèmes, la créativité et qui veulent partager leurs idées et perspectives, tout en s’amusant et en concevant des services innovants. Vous n’avez pas besoin d’avoir une expérience du design de services.
Lab'O
Cancelled for 2020
1 Avenue du Champ de Mars, 45100 Orléans
Pour la 10ème année consécutive, Nekoé organise le Global Service Jam à Orléans. Prenez part au plus grand événement de design de services au monde. En même temps que plus d'une centaine de villes dans le monde, vous allez imaginer et donner forme aux services de demain. Venez vous frottez à nos designers et ergonomes pour découvrir leurs métiers.
Dans un esprit d'expérimentation, de coopération, et de compétition amicale, des équipes composées de gens motivés aux profils et aux disciplines très différents vont se retrouver pendant 48 heures pour imaginer et réaliser les services de demain.
La Centrifugeuse - Batiment Ada Lovelace
Cancelled for 2020
2 rue Alfred Nobel, 77420 Champs-sur-Marne
Venez découvrir le design de service dans un espace convivial dédié à la conception collective.
Vous pourrez découvrir simplement et en vous amusant des principes de la conception de services innovants. Les organisateurs, spécialistes du marketing et du management des services vous attendent pour cet évènement ouvert à tous et gratuit.
Cet évènement vous fera rejoindre un réseau de passionnés du design de services qui se mobilise toute l'année pour la diffusion de cette culture (https://www.linkedin.com/company/paris-est-service-jam/?viewAsMember=true)
o74
Cancelled for 2020
74 rue du Temple, 75003 Paris
Hello there,
We are the Parisian jammers, ready to put our creativity and brains in action !
Beginning as a team of two colleagues, we hope that many others will join :)
We are thrilled to meet new people and have a beautiful creativity room in Le Marais to host the Service Jam.
Leonardo Lounge
Cancelled for 2020
Ostring 30-32, 44787 Bochum
Be part of the first Jam in Bochum.
Important: Everyone is invited!
Topic: Top secret, but open for your creativity.
Take away: nice people, new methods & experiences and hopefully one weekend full of fun.
It's all about tackling a real problem, testing assumptions and generating ideas for solutions and get into prototyping to gain feedback.
Do you have any questions? Get in touch with us!
CAS Software AG
Cancelled for 2020
CAS Weg 1-5, 76131 Karlsruhe
For the second time Karlsruhe is joining the Global Service Jam Community on the weekend of August 8th 2020.
With our Carls Service Jam, we connect the idea of the Global Service Jam with the city of Karlsruhe and big thinkers and innovators like Carl Benz and Karl Drais.
Join professionals and students to create ideas and share skills in 48 hours. Anyone interested in service design, problem solving and meeting new people is invited.
denkwerk GmbH
Cancelled for 2020
Vogelsanger Str. 66, Köln
It’s that time again! Jammers, come one, come all, let’s jam--and let’s shake it up this year. We welcome all service design enthusiasts for three days of hard work and loads of fun. This year we take on the challenge and participate in the deep jam track. Team up, work on, learn from each other and have a good time! We’re excited to share and try out new tools to better frame and present your research as collaborative storytelling. Bring your enthusiasm, experience, even in-field horror stories, and we’ll take it from there! It is ‘Go deep or go home’!
Cancelled for 2020
Kaiser X Labs Office, Kaiserstr 28, 80801 München, Bavaria
Join us for the Munich Service Jam in Augsut 2020. Be a part of a global initiative to collaboratively solve a mystery challenge over the course of 2 days – using design methods. You don’t need to be a (Service) Designer or a design expert, the event is meant for everybody who is eager to learn new things and be part of a diverse team to create something great.
Impact Hub Dresden
Cancelled for 2020
Bayrische Str. 8, 01069 Dresden
Dear Jammers in and around Dresden, we are happy to invite you for the 8th(!) Service Jam that we hold in Dresden. We are an experienced and grown team of mentors and facilitators who love the format and the spirit of the weekend.
For those who have been jamming with us before: We are planning to implement some new features, so for you it should be relevant and exciting as well.
As always, the ticket price will include meals so you can focus entirely on jamming, socializing, learning and enjoying the community.
Cancelled for 2020
Wiesbaden
This year we are offering a smaller version of the Service Jam Wiesbaden – but with the same spirit and as much fun as we've had the last three years. Let's come together to discover problems, connect the dots and develop ideas and prototypes that hopefully inspire the whole world.
Invensity
Cancelled for 2020
Auf dem Haigst 34, 70597 Stuttgart
Stuttgart Service Jam is back! Come and join us to get hands-on experience of the Service Design processes and tools, meet like-minded innovators, and be part of a global initiative. Did we mention “all of this with lots of fun”?
The event is for anyone interested in service design, design thinking, and customer/user experience. You will work in teams and have less than 48 hours to develop and prototype completely new services, products or initiatives inspired by a shared theme.
The event is in English and international as the Organisation Team!
Cancelled for 2020
Hong Kong
It's Jam time in Hong Kong! Join your fellow service designers and design thinkers for an event you won't forget! Whether you are an experienced designer or completely new to the idea, you'll love the process and will meet amazing people.
Contact: markswinkelshk@gmail.com
Cancelled for 2020
Bangalore
Bangalore Service Jam is the local chapter of the Global Service JAM, a global event which was conducted at 118 locations across the world on the same weekend.
The JAM in Bangalore was one of the largest in the world and the largest in India. Check out all the locations the Jam was conducted in the world.
Cancelled for 2020
Mumbai
OPEcrafts, Mumbai is super excited to be your hosts for the Global Service Jam in Mumbai. If you have had the missing urge to bring a change, to innovate, to co-create a new service or a product within 48 hours with a group of people who think like you we'd love to Jam with you! Also, you will get a chance to be a part of a community jamming across 100+ cities at the same time with you and working on the same Secret Global Theme which will be released during the start of the event. What's a must to be a part of this group is to have the craze to learn from each other and build on ideas. Come with an empty slate in your head and be ready to get exhausted with a super fun weekend.
Ellora Shoppy
Cancelled for 2020
B-Wing, Shop No-105, Near Sahara Sweet Corner, Indrayani Nagar, Bhosari, 411026 MAHARASHTRA
Are you ready for a challenge? Want to develop and implement creative ideas? Chase a crazy deadline at the same time? Meet cool new people? Learn more about a hands- on approach to creativity and problem solving? Design a service or customer experience that may become a real business?
Its to have some fun..!
What is jam? Here people interested in creating service using a design based approach to problem solving.In this teams will have 48 hours to develop brand new services and publish to the world.
Who should attend? Any one can take part, who are interested in creativity and innovation.
ThoughtWorks Technologies
Cancelled for 2020
6th Floor, Binarius Building, Deepak Complex, National Games Road Beside Sales Tax Office, Shastrinagar, Yerawada, 411006 Pune, Maharashtra
Are you ready for a challenge? Want to develop and implement creative ideas? Chase a crazy deadline at the same time? Meet cool new people? Learn more about a hands-on approach to creativity and problem solving? Design a service or customer experience that may become a real business?
It's time to have some fun!
ThoughtWorks Pune is proud to sponsor and host the Global Service Jam.
https://www.facebook.com/InnovationJamPune/
Cancelled for 2020
PwC Experience Center, 2 Rue Gerhard Mercator, Luxembourg
What is a Design Jam?
Regardless of previous experience, people interested in creating services, whether in public or private sector are encouraged to come together on generating ideas and tangible prototypes. Fast pace of work in small groups, focus on users' needs, inspiration from various industries... mix of all those elements makes the Design Jam an unforgettable experience. Join us for Luxembourg Service Jam on the weekend of August 8th 2020!
Cancelled for 2020
Dapperhart, Dapperplein 45, Amsterdam 1093CN
Amsterdam is booming with challenges and opportunities. This jam invites everyone one willing to experience a design-based approach to change. 48 hours to change our city and the world. And 48h of fun!
The event is for anyone interested in service design, design thinking, and customer/user/citizen experience. You will work in teams and have 48h to develop and prototype completely new services, products or initiatives inspired by a shared surprise theme that will be unveiled on the first night of the event.
The event is in English and in Dutch, international as the organizing team.
Cancelled for 2020
Lima
El Lima Service Jam forma parte del Global Service Jam, uno de los principales eventos de diseño de servicios. Este año, más de 100 ciudades a lo largo del mundo se suman a la iniciativa para resolver un reto secreto que será develado en Marzo. Sin duda será un espacio ideal para aprender y ejercitar nuevos mindsets, conectarse con otras personas igual de apasionadas por el diseño y la innovación y crear esos servicios que el mundo necesita.
Stara Kotłownia, Uniwersytet Warmińsko - Mazurski
Cancelled for 2020
Olsztyn
Olsztyn is becoming a Jam-loving city, this 2020 is our third GSJam in a row. This is one of the largest Jam in Poland
One special weekend, in a spirit of experimentation, innovation, co-operation and friendly competition, teams from all over the world will develop and prototype in less than 48 hours completely new services, products or initiatives inspired by a shared theme.
Who can join? Everyone! Customers, academics, business people, unemployed people, designers, kids, ...
Why should I join? As a jammer, you'll learn and experience the service design process, methods
Beeline ( PJSC VimpelCom)
Cancelled for 2020
10 build.14, 8 Marta street, 125087 Moscow
Hi there! We invite you to spend 48 hours in inspiring, full of fun and joy atmosphere with leading experts and service design facilitators. Feel the taste of true co-creation, design driven solutions and integrative thinking.
Cancelled for 2020
Al-Qassim, Eastern Province
Al-Qassim Innovation JAM aims to introduce the community to the mechanisms and methods of designing services by finding creative and innovative solutions to problems faced by the community within 48 hours, and it'll be hosted at CITY Hub Al-Qassim, Saudi Arabia powered by SEA Ventures. The JAM targets individuals of all ages and it's suitable for everyone. The Global secret theme would be revealed at the start of our innovation JAM, Jammers will be able to choose where to focus, dig deeper and apply design thinking and collaborate with all end-users to enhance the customer experience.
Cancelled for 2020
Al-Medina Al-Munwara, Hijaz Region
Medina Innovation JAM aims to introduce the community to the mechanisms and methods of designing services by finding creative and innovative solutions to problems faced by the community within 48 hours, and it'll be hosted at CITY Hub Medina, Saudi Arabia powered by SEA Ventures. The JAM targets individuals of all ages and it's suitable for everyone. The Global secret theme would be revealed at the start of our innovation JAM, Jammers will be able to choose where to focus, dig deeper and apply design thinking and collaborate with all end-users to enhance the customer experience.
Scitech
Cancelled for 2020
31952 Khobar, Eastern Province
Please join us in the first JAM in Eastern Province, Saudi Arabia. where your idea will turn into a product/business. will learn by doing, and by acting with your team. everyone welcome, kids, students, everyone.
Please follow our twitter account for more (@innonati)
University of Johannesburg
Cancelled for 2020
Faculty of Art, Design and Architecture, Bunting Road Campus, Auckland Park, 2090 Johannesburg
Let's JAM together to save the world!
If you believe in the power of creatives to change the world and you live in Gauteng, then come and join our Jozi Jam! We'll be taking a Service Design approach to solving a contemporary real-world problem.
Whether you're a Service Designer, a creative, an activist, a deep thinker or just really like hanging out with like-minded people that want to make the world a better place come and join us as we jam together to change the world!
Cancelled for 2020
Zaragoza
La Service Jam Zaragoza es un evento sin ánimo de lucro que busca acercar el diseño de servicios y el diseño centrado en las personas a la comunidad local. Durante el fin de semana del 20 de marzo, resolverás un reto para mejorar el mundo a través del siguiente proceso:
Explorar. Idear. Compartir. Iterar. Reflexionar. Crear. Compartir. Votar. Iterar. Construir. Conectar. Re-construir. Presentar. Repetir.
Si quieres unirte a la JAM de Zaragoza, no dudes en contactar con nosotros.
Cancelled for 2020
Valencia
Para nosotros es una gran ilusión poder crear la primera Jam en Valencia y poder crear una solución que haga de nuestro pequeño planeta un mundo mejor. Esperamos de esta edición que sea la primera de muchas venideras.
1F, Xing-Chun Building
Cancelled for 2020
No. 250, Wuxing St., Xinyi Dist., Taipei City
Jam is not just “courses”, but more like ”agitating”. Just like listening to Jazz music!
This is an activity of hand-and-brain collaboration. What we pursuit is to keep colliding and intertwining
In this 48-hour workshop, the main element is “Jammers”.
Jam organizing team will help the Jammers to explore, definite discover and create things through service-designing and innovative concepts, tools and methods. The Jammers will have chances to think and to create with partners from different fields. At the end, All the Jammers will present their innovative prototypes on international stage.
https://www.facebook.com/TaipeiServiceJam/
Cancelled for 2020
Odessa
It will be the 2nd service jam in Odesa.
At the event:
⚡️ learn more about the principles of design thinking and walk through all stages of the methodology;
⚡️ work in multidisciplinary groups to create a new product;
⚡️ get support from invited mentors;
⚡️ test even the most daring, non-standard, cosmic ideas in search of that unique solution that will inspire you;
⚡️ spend the weekend in a fun and relaxed atmosphere saturated with the spirit of creativity and freedom;
⚡️ Meet the same creative guys from related fields.
Cancelled for 2020
201a High St, Dudley, West Midlands, DY1 1QQ
What on earth is the Yam Yam Design Jam?
It’s a fun, creative, exciting and dynamic experience which brings together teams of people with all kinds of different skills and talents. Over just one special weekend teams develop and prototype (try out low-fi versions of) completely new services, products or initiatives inspired by a shared theme.
OK, what’s the theme?
The theme is a secret known only to the team at global jam HQ! It will be revealed on the first evening of Dudley’s Jam.
Why should I take part?
It’s a really different kind of experience and fun way to meet new people.
Cancelled for 2020
University of South Wales, Atrium; CF24 2FN Cardiff
Cardiff Service Jam 2020 is just one of nearly 100 jams running simultaneously around the world. Join us as we dive into the challenge and guide you through the service design process.
University of South Wales, Atrium Campus, Cardiff.
Friday 20 March | 17:00 - 20:00
Welcome drinks, challenge introduction and team formation
(Pizza and drinks provided!)
Saturday 21 March | 10:00 - 17:00
Teams work on the challenge with guided workshop sessions and team mentors
(Lunch and coffee, tea and snacks throughout the day will be provided)
Cancelled for 2020
Dundee
Our Dundee Service Jam is hosted in the heart of the city of design. During the weekend you will meet many new people and stumble upon opportunities, as you immerse yourself in the annual 48-hour challenge! Right across from the V&A and Dundee's rich history there is no doubt you will find your creativity as you dive deep into the secret theme.
The Jam can only happen with a diverse group of participants, whether you are a designer, a student, a professional, an entrepreneur or a newbie. Everyone will come together to problem-solve, ideate, prototype and unite to change the world.
Cancelled for 2020
Loughborough
This is the Jam of all Jams! Loughborough University's Global Service Design Jam Event. We bring together students, staff, mentors, and keynote speakers from across the UK. Fusing industry, academia, and excitement, we will make this the greatest weekend of your life! Or the greatest Service Design weekend of your life, if nothing else.
Cancelled for 2020
Macclesfield
Do you have loads of ideas for Macc and like meeting new people? Then come along to Macclesfield's first ever Service Design Jam. Work with your neighbours to design services for Macc that us residents actually want. No particular skill set needed just enthusiasm and ideas!
Cancelled for 2020
London
For the past 9 years, the Service Jam London team has organised fun, inspiring and super collaborative weekends, supported by the best mentors in the industry. in 48 hours you will meet, learn from and work with professional designers, students and non-design professionals who are passionate about designing services.
Station Houston
Cancelled for 2020
1301 Fannin Street Suite 2440, Houston, TX 77002
Calling all innovators! Join Design Thinking & Innovation and General Assembly at Station Houston for our 2020 Houston Service Jam from March 20 to 22. Designers and non-designers at any skill level are welcome to join. It’s not just Houston—teams from around the world will have just 48 hours to prototype new services with a common theme to be announced at the start of the event. Come learn and jam with us!
Cancelled for 2020
Indianapolis, IN
Welcome! Whether you're brand new to design or a service design savant, join us to learn, grow, and practice your skills. We will spend a weekend to discover, research, and create prototypes to solve challenges! Make connections with the community, make friends, and build something new! Indy Service Jam is an unforgettable weekend of collaboration and fun.
Philosophie Offices
Cancelled for 2020
1615 16th St., Santa Monica, CA 90404
A diverse group of curious and passionate Angelenos will join cities around the world for a Los Angeles Service Jam. Part professional development, part design summit, part community gathering, this event is part of a global movement of jams being hosted in cities around the world.
The Global Service Jam is the world's biggest design-focused innovation event. It is a 3-day interactive workshop where community members learn about service design, work directly with the community, and creatively solve for complex issues using a design-based approach.
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